Terms of service

DISCLAIMER:
Aralia provides this website as a service to the public and is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within this website. While the information contained within this website is periodically updated, Aralia does not guarantee that the information provided on this website is correct, complete, and up-to-date. Although Aralia’s website may include links providing direct access to other Internet resources, including websites, Aralia is not responsible for the accuracy or content of information contained in these sites. This website is governed by the laws of Mexico and any disputes shall be subject to the exclusive jurisdiction of the Mexican courts.

TERMS AND CONDITIONS:

BOOKING AND PAYMENTS:
All prices are in USD. A 15% non-refundable retainer is required to book ARALIA services for the event / to confirm availability for the event's date. ARALIA must receive the Client's signed Contract Agreement and the first deposit/retainer to secure the date and availability to confirm the services. A 45% deposit should be paid to ARALIA 120 to 90 days prior to the event's date. If the service is booked within 30 days of the event, full payment is required upon confirmation. The remaining due balance, including any changes, is required 20 days before the date of the event. Ceramic art should be paid in total upon confirmation and cannot be canceled or refunded.

CHANGES:
ARALIA shall not be responsible for the number of guests in attendance at the event. The total and final number of guests to prepare the services for is the Client's sole responsibility. The Client can request additional changes to the quantities of arrangements/florals/services, but no reductions to the agreed/confirmed services, up to a month before the event. After that, these services will result in an additional cost. After securing the event, any changes to the agreed services will need to be approved/confirmed an agreed upon in writing by ARALIA. Then, a revised quote including the changes will be provided, which the Client agrees to pay 20 days before the date of the event. For the paper good's service ARALIA will work in up to three rounds of design changes. If in need of more, a fee of the 25USD should be paid from the Client to Aralia per extra each extra round of changes, unless agreed by writing otherwise.

SUBSTITUTIONS + REPLACEMENTS:
Due to the nature of nature/flowers, we cannot predict if certain flowers will be available as expected and if the flowers received are not of the quality suitable for your event. If this were to happen, ARALIA reserves the right to make substitutions/replacements while committed to maintaining the integrity of the proposed color scheme, and flowers of equivalent value will be used.

INVENTORY:
All vases, containers, decorations, arches, gazebos, chairs, chargers, furniture, lighting, and equipment used for the event are property of ARALIA, unless stated otherwise in writing and must be returned after the event in the same condition in which they were received. If there is any loss or damage to the rentals, the Client agrees to pay the replacement cost.

COMMUNICATION:
All formal communication regarding the event, including confirmation, changes, etc., should be made via email as it is considered a legitimate communication form. Text messages should only be used sporadically for informal/informational purposes and within the week leading up to the event. ARALIA's office hours are Monday to Friday from 9 am to 5 pm CST/CDT.

CANCELLATION:
ARALIA is not responsible for natural weather conditions such as rain, floods, wind, hurricanes, etc., that may prevent the development of the event. Therefore, if the event is canceled due to weather conditions, no refund will be made. The Client may terminate this agreement by written notification to ARALIA only. If the Client decides to cancel the event less than 60 days before the event, the Client agrees to pay ARALIA a cancellation fee equal to 30% of the total agreed amount. If the cancellation occurs within 30 days or less of the scheduled event, 100% of the total amount will apply, which the Client agrees to pay. If the cancellation occurs before purchasing the equipment and flowers required for the event, the deposit will be held until a new date is selected within one calendar year from the date of the original event. The payment resulting from the cancellation of the agreement will be made at the time of cancellation.